Terms & Conditions

Welcome to MISO Groceries, your trusted platform for purchasing Indian groceries online. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General Terms

1.1. Acceptance of Terms: By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any applicable laws and regulations in the United States.
1.2. Changes to Terms: MISO Groceries reserves the right to modify these terms at any time. Any changes will be posted on this page with an updated effective date.
1.3. Customer Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password. Any activity that occurs under your account will be your responsibility.

2. Products and Availability

2.1. Product Availability:

Product availability is subject to change without notice. MISO Groceries makes no guarantee that any product listed on the website will always be in stock.
In the event that an item is out of stock after an order has been placed, you will be notified, and you may choose to receive a refund or have the item substituted with a similar product.

2.2. Product Information:

MISO Groceries takes every measure to ensure the accuracy of product descriptions, images, and prices. However, we do not guarantee that all details are accurate or complete and are not liable for any errors.
Product prices may change without prior notice.

2.3. Pricing and Payment:

All prices are displayed in USD unless otherwise noted.
We accept multiple payment methods, including credit cards, debit cards, PayPal, and other payment gateways approved by MISO Groceries
All payments must be made at the time of ordering unless stated otherwise (e.g., cash on delivery options).

3. Payment Terms

3.1. Accepted Payment Methods:

Credit Cards: Visa, MasterCard, American Express, Discover.
Debit Cards.
PayPal and other electronic payment methods.

3.2. Payment Authorization:

Payments must be authorized by your financial institution.
You are responsible for ensuring that your payment information is up to date and accurate when placing an order.

3.3. Failed Transactions:

In the event of a payment failure, MISO Groceries will notify you and allow a reasonable time to rectify the issue. Orders will not be processed until payment is successfully made.

4. Delivery and Shipping

4.1. Shipping Locations:

MISO Groceries delivers within the continental United States.
4.2. Delivery Fees:

Shipping charges will apply and will be calculated at checkout based on your delivery address and the size of your order.

4.3. Delivery Time:

MISO Groceries aims to process and ship orders within 1-3 business Hours after payment confirmation.
Delivery times depend on your location and shipping method chosen. Standard delivery usually takes 1-3 business Hours.

4.4. Tracking Orders:

Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

4.5. Shipping Delays:

MISO Groceries is not responsible for delays caused by third-party shipping providers or unforeseen circumstances, such as weather or natural disasters.

5. Returns and Refunds

5.1. Return Policy:

MISO Groceries accepts returns for products that are defective or damaged upon arrival.
Opened products may be returned only if they contain a manufacturer's defect.
Returns must be initiated within 7 days of receiving the product.
Items must be returned to their original packaging and in unused condition to be eligible for a return.
Return shipping charges are the responsibility of the customer unless the product is damaged or defective.
If an order is returned as "undeliverable" or "refused," both the outgoing and return shipping charges will be deducted from the original order total. If the order is requested to be re-shipped, additional shipping charges may apply.

5.2. Refund Process:

Refunds will be issued to the original payment method.
It may take up to 10 business days for the refund to be reflected in your account, depending on your payment provider.
If a return is accepted, you will receive a refund for the product price, excluding any shipping or handling charges.

5.3. Non-returnable Items:

Perishable items, such as fresh or frozen food products, cannot be returned.
Items that have been opened, consumed, or tampered with are not eligible for a return.

6. Customer Responsibility

6.1. Accurate Information:

Customers are responsible for providing accurate and complete information when placing an order. This includes shipping addresses, contact details, and payment information.

6.2. Order Cancellation:

Once an order is processed and shipped, it cannot be canceled.
If you wish to cancel your order before it is shipped, you may contact us at [contact email] to request cancellation.

6.3. Customer Support:

If you encounter any issues with your order or have questions about products, delivery, or returns, please contact our customer support team via email or phone.

6.4. Compliance with US Laws:

By using this website and placing orders, customers agree to comply with all applicable laws, including local, state, and federal regulations related to online shopping, product safety, and import/export restrictions.

7. Limitation of Liability

MISO Groceries is not liable for:

Any damage or losses resulting from the use of this website or the inability to use it.
Errors, omissions, or inaccuracies in product information.
Delays or failures caused by third-party service providers, including shipping carriers.

8. Governing Law and Dispute Resolution

8.1. Governing Law:

These Terms and Conditions are governed by the laws of the United States and the state of Texas.
8.2. Dispute Resolution:

In case of a dispute, you agree to the first attempt to resolve the issue through informal means. If a resolution cannot be reached, any legal action must be taken in the courts located in United State/Texas.

9. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.

10. Contact Information

For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Email:	customercare@misogroceries.com
Phone:	346 433 0988
Address:	873 Dulles Ave, Stafford, 77477

By using MISO Groceries services, you agree to the terms and conditions outlined above. We value your trust and look forward to serving you!