Return and Refund Policy
At MISO Groceries, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
- Returns
- You can request a return within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Perishable goods, including fresh produce and frozen items, are not eligible for returns unless damaged or spoiled upon delivery.
- Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days to your original method of payment.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with proof (photos) for a prompt resolution.
- We will replace the item or issue a refund based on your preference.
- Contact
Us
For return or refund assistance, email us at support@misogroceries.com or call 346 466 0988.
