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Privacy Policy


Last Updated: June 09, 2025

MisoGroceries, a subsidiary of Centerpoint Wholesales LLC ("Company," "we," or "us"), respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Website (www.misogroceries.com) or use our MisoGroceries Mobile App (collectively, the "Services").

This policy complies with applicable federal laws and state privacy statutes, including but not limited to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Children’s Online Privacy Protection Act (COPPA), Gramm-Leach-Bliley Act (GLBA), and Texas privacy regulations.

1. Scope and Applicability
This Privacy Policy applies only to information collected through the Services. It does not apply to information collected offline, on other Company websites or apps, or by third parties, including applications or content (including advertising) that may link to or be accessible from our Services.

2. Children’s Privacy (COPPA Compliance)
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If we become aware that we have inadvertently collected information from a child without parental consent, we will delete that information promptly. Contact us at support@misogroceries.com if you believe we have collected such information.

3. Information We Collect
We collect several types of information from and about users of our Services:

a. Information You Provide Directly

  • Identifiers: Full name, email address, billing and shipping address, telephone number, and account credentials
  • Commercial Information: Payment details, order history, preferred products
  • Demographic Information: Age (optional), gender (optional)
  • Communications: Customer service messages, feedback, inquiries

b. Information Collected Automatically

  • Internet Activity: IP address, browser type, device ID, OS version, referring website, access times
  • Location Data: Real-time geographic location (with consent)
  • Behavioral Data: Usage patterns, clickstream data, product interactions

c. Information from Third-Party Sources

  • Marketing and analytics providers 
  • Authentication platforms (e.g., meta, Google)

4. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:

  • Authenticate users
  • Personalize user experiences
  • Analyze traffic and performance
  • Target advertisements

You can configure your browser to refuse all or some browser cookies or alert you when cookies are being sent. Disabling cookies may impact the functionality of certain parts of the Services.

Types of Cookies Used:

  • Essential Cookies
  • Performance Cookies
  • Functional Cookies
  • Advertising Cookies

5. How We Use Your Information
We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Fulfill orders and process payments
  • Authenticate users and manage accounts
  • Send order updates, support messages, and marketing communications
  • Analyze trends and measure engagement
  • Comply with legal obligations and enforce our terms

6. Sharing and Disclosure of Your Information
We do not sell your personal information. We may disclose your personal data as follows:

  • Service Providers: Payment processors, logistics companies, analytics partners, hosting services—all bound by confidentiality agreements
  • Legal Authorities: In response to subpoenas, court orders, or legal process, or to comply with applicable laws
  • Corporate Transactions: As part of a merger, acquisition, sale of assets, or bankruptcy
  • With Your Consent: As authorized by you in specific instances

Third-Party Advertising and Analytics
We use third party to understand app usage and campaign performance. Events such as installs, purchases, content views, cart actions, and geo-location may be recorded. You may opt out using device settings or by contacting us.

7. Data Retention Policy
We retain your personal information for as long as your account is active or as needed to provide you services. Retention periods are:

  • Account and order history: 7 years
  • Payment data: Only as long as needed for transaction and tax compliance
  • Customer service interactions: 2 years
  • Location data: 6 months (or until revoked)

Upon request or account termination, data is deleted unless retention is required by law.

8. Data Security Measures
We employ physical, administrative, and technical safeguards to protect your data:

  • SSL/TLS encryption for all transmissions
  • Encrypted databases and secure cloud storage
  • Role-based access control and two-factor authentication for internal systems

No method of transmission over the Internet is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

9. Your Rights and Choices
Depending on your state of residence, you may have the right to:

  • Access the personal data we hold about you
  • Correct or delete your personal data
  • Object to or restrict certain uses of your data
  • Opt out of sale or sharing of personal data (CCPA/CPRA)
  • Request data portability

To exercise these rights, contact us at support@misogroceries.com. We will respond within the timeframes required by law (typically within 45 days).

10. California Privacy Rights (CCPA/CPRA)
California residents have the right to:

  • Know the categories and specific pieces of personal information we collect
  • Request deletion of personal information
  • Opt out of the sale or sharing of personal data
  • Limit use of sensitive personal information
  • Designate an authorized agent to act on your behalf

To submit a request, contact us at support@misogroceries.com or through a secure form upon request.

11. Texas Privacy Compliance
We adhere to applicable Texas consumer protection and privacy standards. For inquiries or complaints, you may contact the Office of the Attorney General of Texas at www.texasattorneygeneral.gov.

12. International Data Transfers
Our Services are intended for U.S. users. If you are located outside the United States, your data will be processed and stored in the U.S., and subject to U.S. privacy laws. By using the Services, you consent to this transfer.

13. Policy Updates
We may revise this policy from time to time. Changes will be posted on this page, and the updated date will be reflected at the top. Material changes may also be communicated via email or app notification.

14. Contact Us
For any questions, concerns, or to submit a rights request, contact us at:

MisoGroceries 
Email: info@misogroceries.com 
Customer Service: support@misogroceries.com



 

 

 

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