Terms & Conditions

Effective Date: 06/09/2025

Welcome to MISO Groceries, your trusted source for Indian groceries online. By accessing or using our website and services, you agree to the Terms and Conditions outlined below. Please read them carefully before placing any order.

1. General Terms

1.1 Acceptance of Terms
By using this website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, in accordance with applicable federal, state, and local laws in the United States.

1.2 Modifications
MISO Groceries reserves the right to modify or update these Terms at any time. All changes will be posted on this page with a revised effective date. Continued use of the platform after changes constitutes acceptance of the revised Terms.

1.3 Account Responsibility
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

2. Product Listings and Availability

2.1 Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors or inaccuracies and to cancel any orders affected by such errors.

2.2 Availability and Substitutions
Product availability is subject to change without notice. If an item becomes unavailable after you place an order, we will notify you and offer a suitable replacement or issue a refund.

3. Pricing and Payment

3.1 Currency and Pricing
All prices are listed in U.S. Dollars (USD). Prices are subject to change without prior notice.

3.2 Accepted Payment Methods

Credit Cards: Visa, MasterCard, Discover, American Express
Debit Cards
PayPal
Other payment methods as approved by MISO Groceries

3.3 Payment Authorization
Full payment must be completed at the time of order unless an approved payment-on-delivery option is selected. You are responsible for ensuring your payment details are accurate and current.

3.4 Failed Transactions
If your payment fails, you will be notified. Orders will not be processed or shipped until payment is successfully completed.

4. Delivery and Shipping

4.1 Service Area
MISO Groceries currently delivers within the continental United States. Availability may vary by region or ZIP code.

4.2 Delivery Charges
Shipping charges are calculated based on delivery address and order volume and will be displayed during checkout.

4.3 Order Processing and Delivery

Orders are typically processed and shipped within 1–3 business hours of payment confirmation.
Standard delivery times vary depending on your location and service zone but generally occur within 1–3 business hours from dispatch.

4.4 Tracking Information
Once your order has shipped, you will receive a tracking number or link to monitor your delivery.

4.5 Delivery Delays
MISO Groceries is not liable for delays caused by third-party carriers, weather, holidays, or other unforeseen circumstances.

5. Returns, Complaints, and Refunds

5.1 Return and Complaint Policy
We are committed to providing high-quality products and service. If an issue arises:

All product issues (damaged, incorrect, or missing items) must be reported within 24 hours of delivery.
If eligible, a return request must then be formally initiated within 7 days from the date of delivery.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Opened items are only returnable if they are found to be defective.
Perishable items, such as fresh and frozen goods, cannot be returned unless delivered in damaged or spoiled condition.

5.2 Submitting a Complaint
To report an issue, contact us at info@misogroceries.com or call 281 509 4903 within 24 hours of delivery. Provide:

Your order number
Description of the issue
Photos or documentation (if applicable)

We will respond within 24 business hours to resolve the matter. Resolutions may include a refund, replacement, or store credit.

5.3 Refund Process

Approved refunds will be issued to the original payment method.
Allow up to 10 business days for the refund to appear, depending on your payment provider.
Shipping and handling charges are non-refundable unless the issue was due to our error.

5.4 Undeliverable or Refused Orders

If an order is returned as undeliverable or refused, both outbound and return shipping charges will be deducted from the refund.
Additional charges may apply if you request reshipment.

6. Customer Responsibilities

6.1 Accurate Information
You must provide accurate shipping, billing, and contact information. MISO Groceries is not responsible for delivery issues caused by incorrect or incomplete details.

6.2 Order Cancellations
Orders can only be canceled before processing and shipment. Contact us immediately at orders@misogroceries.com if you wish to cancel.

6.3 Legal Compliance
By using our platform, you agree to comply with all relevant U.S. laws and regulations, including those related to online commerce, food safety, and consumer protection.

7. Limitation of Liability

MISO Groceries shall not be liable for:

Losses or damages arising from your use of the website or services
Errors or inaccuracies in product listings
Delays or failures caused by third-party carriers
Any indirect, incidental, or consequential damages

Our liability is strictly limited to the purchase price of the affected item(s).

8. Governing Law and Dispute Resolution

8.1 Governing Law
These Terms are governed by the laws of the State of Texas, United States.

8.2 Dispute Resolution
Before initiating legal action, both parties agree to attempt informal resolution. If unresolved, any dispute must be brought before a court of competent jurisdiction in Fort Bend County, Texas.

9. Privacy Policy

We take your privacy seriously. Please refer to our [Privacy Policy] for details on how your personal data is collected, used, and protected.

10. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact:

Email: support@misogroceries.com
Phone: 281 509 4903

By using MISO Groceries, you acknowledge and agree to the above Terms and Conditions. We value your trust and look forward to serving you.